WORK EXPERIENCE
2022 - Present
Foundever
SENIOR UX DESIGNER
Enterprise B2B SaaS, Digital product for device support, CMS Internal tooling, AI integration
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Innovation and strategy:
- Led multiple UX-driven innovation initiatives, integrating AI and automation technologies to enhance legacy products
- Drove strategic innovation with creativity and user research insights, keeping the company and the products innovative, scalable, and future-ready -
Design:
- Designed 3 major products, continuously delivering new features that enabled product scale-up and expansion into new markets and services
- Owned the design of a mission-critical internal platform, from system architecture to detailed feature delivery, achieving a 70% reduction in operational effort
- Rebuilt and scaled 2 design systems across internal and external products
- Produced high-fidelity prototypes efficiently, supporting client communication and concept validation -
Discovery and research:
- Established a culture of continuous UX discovery, leading interviews, usability testing, co-creation workshops, and insight sharing across the organization -
Team & Stakeholder management:
- Collaborated closely with all stakeholders from project scoping to delivery
- Guided team members in UX methodology, tools, and best practices
2021 - 2022
iPermit
UX/UI DESIGNER
Startup, Digital platform for immigration law firms and international employers, Solo designer
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UX Design:
- Constructed the organization’s Design System
- Designed the User Experience and Interface from the product system to interaction details
- Led design iterations regularly with the Mendix development team
- Created click-through prototypes including macro- and micro- interactions for communication with internal team and external clients -
Service Design:
- Designed well-integrated user flows and journeys for different types of user roles: legal service provider, employer, and employee
- Managed the needs of various stakeholders and client type -
Product strategy:
- Contributed to the product strategy and roadmap
- Executed and managed with much flexibility in a start-up environment -
User Research:
- Drove the design direction with User Research insights from user interviews and user testing
2019 - 2020
RAI Amsterdam
PROJECT TEAM (ACADEMIC COLLABORATION)
Enterprise innovation team, Digitalization, Service system & App for trade exhibitions, ROI increase
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Created a well-integrated service system that fulfilled the needs of all main stakeholders, increased their ROI, and improved their performance
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Transformed traditional customer experience through digitalization and innovation
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Facilitated workshops that fostered cross-department communication
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In charge of presentation and detailed reporting
EDUCATION
2018 - 2020
Delft University of Technology
M.SC. DESIGN FOR INTERACTION
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HCI, UX
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Specialization: Medisign (medical and healthcare design)
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Best Graduate 2020
2014 - 2018
National Taiwan University of Science and Technology
B. INDUSTRIAL DESIGN
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Product, UX
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Side programs: Interior Design
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Outstanding Graduate 2018
PAPER PUBLISHED
2021
Caretunes: Turning patient vitals into music
This paper presents CareTunes as a concept to explore musical sonification of patient vitals and the role of music in Intensive Care Units (ICU). In this paper, we present two applications for CareTunes in prototype stage and user evaluation studies. We conclude that music has the potential to represent changes in patient vitals for nurses and emotionally regulate families’ anxieties regarding ICU patient’s condition. Music offers a platform for reutilizing patient data for human-centered solutions.
2018
Cognitive Experience Design of Virtual Reality: a Preliminary Study
Explored human’s cognitive experience and spatial cognition ability within a virtual environment through experiments, including spatial memory and comprehension strategies, body movements, emotional changes, etc.
ACTIVITIES & AWARDS
2020 - 2021
Ministry of Culture (Taiwan): Design-driven Cross-domain Innovation Advisory Committee
Advised the Taiwanese Ministry of Culture as a committee member on innovation regarding public service and social design.
2020
Best Graduate 2020 of TU Delft Industrial Design Engineering
Best graduate award for thesis "CareTunes for Families: Connecting ICU Patients and Their Families through Music"
2019
TU Delft Cases on Tour
Worked on innovative projects at KPN, Rabobank, BAM, and Quooker.
2018
ING Design Sprint
Participated in a ING design sprint on the topic of building co-living systems for the elderly.
2017 - 2018
2018 Joint-University Design Graduate Exhibition Organizer
Led the exhibition planning section of a cross-disclipinary design exhibition of more than 100 design projects.
In charge of: section management, exhibition space design, exhibit stand design, and communication with faculties and construction companies.
2016 - 2018
Starship Project - Digital ADL Training Aids for Autistic Children
Team leader of the Starship project, designing ADL training aids for autistic children in collaboration with therapists, and responsible for project management, research, user testing, and UX/UI design.
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Award: UXD Award (by UXPA China) - National 2nd prize
2017
iF Talent Award Admission to the Jury - HI-LO Kitchen Stool
Admission to the jury for the iF Talent Award 2017_02, with the HI-LO kitchen stool design.
2016 - 2017
OCO Project - COPD Rehabilitation IoT Service
Service/Product designer of the PneumoTech cross-disciplinary team, working on a home rehabilitation service for COPD patients.
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Awards and participations:
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The Innovation Entrepreneurship Competition of University Students of Guangdong, HK, Macau and Taiwan - Third Prize
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Microsoft IoT Expo 2016 - Exhibitor
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Tic 100 Smarter City & IoT Innovation Competition - Gold Award
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2016
Misty Euphorbia - Home 4D Cinema IoT Product
Designer of the team.
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Award: TPV New horizon Industrial Design Competition - Bronze Award