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WORK EXPERIENCE

2022 - Present

Foundever
UX DESIGNER (Senior)

Enterprise B2B SaaS, Digital customer support, CMS Internal tooling, AI innovation, Senior-level

  • Innovation and strategy: 
    - Led innovation projects with UX focus and integration with new technologies such as AI and automation 
    - Drove strategic innovation with creativity and research insights, keeping the company on trend and the products future-proof

  • Design:
    - Designed 3 major customer-facing products with various new features, fueling product scale-up and the company’s expansion into new markets and services
    - Designed a major internal tool from system architecture to specific features, optimizing workflow and reducing 70% of working time
    - Constructed 2 design systems for external and internal products
    - Created prototypes efficiently for communication and demo with clients

  • Discovery and research:
    - Built the team culture of continuous UX discovery through interviews, user testing, co-creation sessions, research analysis, and effective documentation and reporting across company

  • Team & Stakeholder management: 
    - Actively aligned with stakeholders from project scoping to design delivery
    - Guided team members with knowledge in design, process, tools, etc.

2021 - 2022

iPermit
UX/UI DESIGNER

Startup, Digital platform and management tool for law firms and employers, Legal design, Solo

  • UX Design:
    - Constructed the organization’s Design System
    - Designed the User Experience and Interface from the product system to interaction details
    - Led design iterations regularly with the Mendix development team
    - Created click-through prototypes including macro- and micro- interactions for communication with internal team and external clients

  • Service Design: 
    - Designed well-integrated user flows and journeys for different types of user roles: legal service provider, employer, and employee
    - Managed the needs of various stakeholders and client type

  • Product strategy:
    - Contributed to the product strategy and roadmap
    - Executed and managed with much flexibility in a start-up environment

  • User Research:
    - Drove the design direction with User Research insights from user interviews and user testing

2019 - 2020

RAI Amsterdam

INTERN PROJECT TEAM

Digitalization, Service system for trade exhibitions, ROI increase, innovation team

  • Created a well-integrated service system that fulfilled the needs of all main stakeholders, increased their ROI, and improved their performance

  • Transformed traditional customer experience through digitalization and innovation

  • Facilitated workshops that fostered cross-department communication

  • In charge of presentation and detailed reporting

EDUCATION

2018 - 2020

Delft University of Technology
M.SC. DESIGN FOR INTERACTION

  • HCI, UX

  • Specialization: Medisign (medical and healthcare design)

  • Best Graduate 2020

2014 - 2018

National Taiwan University of Science and Technology
B. INDUSTRIAL DESIGN

  • Product, UX

  • Side programs: Interior Design

  • Outstanding Graduate 2018

PAPER PUBLISHED

2021

Caretunes: Turning patient vitals into music

This paper presents CareTunes as a concept to explore musical sonification of patient vitals and the role of music in Intensive Care Units (ICU). In this paper, we present two applications for CareTunes in prototype stage and user evaluation studies. We conclude that music has the potential to represent changes in patient vitals for nurses and emotionally regulate families’ anxieties regarding ICU patient’s condition. Music offers a platform for reutilizing patient data for human-centered solutions.

2018

Cognitive Experience Design of Virtual Reality: a Preliminary Study

Explored human’s cognitive experience and spatial cognition ability within a virtual environment through experiments, including spatial memory and comprehension strategies, body movements, emotional changes, etc.

ACTIVITIES & AWARDS

2020 - 2021

Ministry of Culture (Taiwan): Design-driven Cross-domain Innovation Advisory Committee

Advised the Taiwanese Ministry of Culture as a committee member on innovation regarding public service and social design.

2020

Best Graduate 2020 of TU Delft Industrial Design Engineering

Best graduate award for thesis "CareTunes for Families: Connecting ICU Patients and Their Families through Music"

2019

TU Delft Cases on Tour

Worked on innovative projects at KPN, Rabobank, BAM, and Quooker.

2018

ING Design Sprint

Participated in a ING design sprint on the topic of building co-living systems for the elderly.

2017 - 2018

2018 Joint-University Design Graduate Exhibition Organizer 

Led the exhibition planning section of a cross-disclipinary design exhibition of more than 100 design projects.

In charge of: section management, exhibition space design, exhibit stand design, and communication with faculties and construction companies.

2016 - 2018

Starship Project - Digital ADL Training Aids for Autistic Children

Team leader of the Starship project, designing ADL training aids for autistic children in collaboration with therapists, and responsible for project management, research, user testing, and UX/UI design.

  • Award: UXD Award (by UXPA China) - National 2nd prize

2017

iF Talent Award Admission to the Jury - HI-LO Kitchen Stool

Admission to the jury for the iF Talent Award 2017_02, with the HI-LO kitchen stool design.​

2016 - 2017

OCO Project - COPD Rehabilitation IoT Service

Service/Product designer of the PneumoTech cross-disciplinary team, working on a home rehabilitation service for COPD patients.

  • Awards and participations:

    • The Innovation Entrepreneurship Competition of University Students of Guangdong, HK, Macau and Taiwan - Third Prize

    • Microsoft IoT Expo 2016 - Exhibitor

    • Tic 100 Smarter City & IoT Innovation Competition - Gold Award

2016

Misty Euphorbia - Home 4D Cinema IoT Product

Designer of the team.​

  • Award: TPV New horizon Industrial Design Competition - Bronze Award

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